Find quick answers to your questions below
Has my order shipped?
Click the “My Account / Order Status” link at the footer of our site to check your order status.
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
How do I create an account?
1) Click the “My Account / Order Status” link at the bottom of the page.
2) Enter your email address.
3) Select “I am a new customer”.
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
Please see our Terms & Conditions for complete details regarding our return policy.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click “My Account / Order Status” to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
Low Price Guarantee
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.
How do I contact you?
View our Contact Us page for ways to contact Great Big Plants.